Boosting Telegram Bot Engagement: Analytics and Targeted Broadcasts

Launching a bot is just the beginning. To keep your users active and converting, you must segment your audience, analyze screen transitions, and collaborate with your team.

Smart Targeted Broadcasts

Sending identical mass messages to your entire subscriber list leads to high block rates. Instead, leverage Soruki's built-in Broadcast system:

1. Segmentation: Group subscribers by language, screen progress, or custom user parameters.
2. Scheduling: Queue broadcasts to go out at optimal local times for your users.
3. Analytics: Track sent, delivered, and read receipts in real-time.

Funnel Optimization via Screen Analytics

If users stop interacting, locate the bottlenecks in your funnel using Soruki's dashboards:

• Inspect views and transition metrics for each block in your visual builder.
• Analyze which specific screens cause users to drop off or ignore inline buttons.
• Tweak copy or change keyboard layouts on the canvas and hit Publish to apply fixes instantly.

Team Roles and Permissions

As your bot gains traction, managing user requests requires clean teamwork.

• Invite team members to your Soruki workspace.
• Set custom roles and granular permissions (e.g., assign the Support role to handle Inbox chats while keeping the Editor role for editing scenario flows).
• Distribute user support tickets among agents dynamically.